By Burton Craig

I started out on Sprint back int he 90’s. They had a pretty good network, the pricing was good and their customer server was always helpful (I’ve heard the horror stories but I must have been lucky as I always got someone competent).

When the iPhone came out, our entire company moved to it. Unfortunately it came with AT&T’s service. I won’t even go into the problems I had (they are legendary) but it so bad that I gave up my (grandfathered) unlimited AT&T data plan because I couldn’t stand dropping calls all the time – even sitting at my desk! I wasn’t even moving! It got so bad that I couldn’t take it anymore.

I didn’t want to pay for Verizon’s service and I still thought I that unlimited data was be something good have. Even though Sprint’s network wasn’t the fastest, they were promising LTE and I was on WiFi most of the time anyway. My top need for an iPhone is to make calls. I decided to make the switch.

At first it was great. Dropped calls were all but a bad memory. I could even talk when I was in our building’s garage – even down to the bottom level! I didn’t drop calls in the elevator anymore and even the 3G wasn’t as bad as I thought.

Then Sprint finally gave up on WiMA, was going to ditch Nextel’s IDEN network and pour its resources into building out it’s LTE network. Hello dropped calls, 3G service was nonexistent and for LTE. Disaster. Calls to Sprint’s support were fun. You could tell these guys are frustrated – probably even more than me. They are very helpful and keep saying things are going to get better.

Are they ever going to? Let’s see…